Last updated: November 11, 2026
BC Mobile Technologies (Pty) Ltd ("BCMT", "we", "us", or "our") is a software development company registered and operating in Cape Town, South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), the Electronic Communications and Transactions Act, 2002 (ECTA), and other applicable South African legislation.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or interact with us in any way.
In terms of POPIA, the responsible party for the processing of your personal information is:
BC Mobile Technologies (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: support@bcmobiletech.co.za
We may collect and process the following categories of personal information:
When you submit an inquiry through our contact form, request a quote, or communicate with us, we collect the information you voluntarily provide, which may include your full name, email address, telephone number, company name, project details and briefs, and your preferred engagement model.
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited and time spent, and device information.
If you enter into a service agreement with us, we may additionally collect business registration details, billing and payment information, technical specifications and app store account details (where applicable), and any data necessary to fulfil our contractual obligations.
We process your personal information for the following lawful purposes:
To respond to inquiries: When you submit a contact form or email us, we use your details to communicate with you regarding your inquiry.
To provide our services: Including app development, hosting, deployment, maintenance, and transaction processing under our Growth Path, Ownership Path, or custom purchase models.
To process transactions: Where our services involve per-transaction fees, we process transaction data necessary to calculate and administer service charges.
To improve our website and services: We use anonymised, aggregated data to understand how visitors interact with our website and to improve user experience.
To comply with legal obligations: Including tax, regulatory, and record-keeping requirements under South African law.
To protect legitimate interests: Including fraud prevention, network security, and enforcement of our terms.
Under POPIA, we process your personal information on one or more of the following grounds: your consent (Section 11(1)(a)), performance of a contract to which you are a party (Section 11(1)(b)), compliance with a legal obligation (Section 11(1)(c)), protection of a legitimate interest (Section 11(1)(f)), provided this does not infringe on your rights.
We do not sell, rent, or trade your personal information. We may share your information with the following categories of recipients, only to the extent necessary:
Hosting providers: Our website and applications are hosted on third-party servers (including Afrihost and cloud infrastructure providers) that may process data on our behalf.
App store platforms: Where we publish applications under our app store accounts (Growth Path), Apple and Google will process certain data in accordance with their own privacy policies.
Payment processors: Transaction data may be shared with payment gateways to process service fees.
Professional advisors: Including legal, accounting, and compliance advisors where necessary.
Law enforcement or regulators: Where required by law or to protect our legal rights.
Where personal information is transferred outside of South Africa, we take reasonable steps to ensure that the recipient provides an adequate level of protection in line with POPIA requirements.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically, inquiry data is retained for up to 12 months after the last communication unless a service agreement is entered into. Client and contract data is retained for the duration of the engagement and for a period of 5 years thereafter for legal and accounting purposes. Website analytics data is anonymised and retained in aggregate form.
When personal information is no longer required, it is securely deleted or anonymised.
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure server infrastructure, access controls limiting data access to authorised personnel, and regular security reviews.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. However, we are committed to continuously improving our security practices.
As a data subject, you have the following rights under POPIA:
Right of access: You may request confirmation of whether we hold personal information about you, and request access to such information.
Right to correction: You may request that we correct or update inaccurate, incomplete, or misleading personal information.
Right to deletion: You may request the deletion of your personal information where it is no longer necessary for the purpose for which it was collected, subject to any legal retention requirements.
Right to object: You may object to the processing of your personal information on reasonable grounds, unless legislation provides for such processing.
Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at support@bcmobiletech.co.za. We will respond to your request within a reasonable time, and no later than 30 days.
Our website may use essential cookies required for the website to function correctly. We do not currently use tracking cookies or third-party analytics cookies. Should this change, we will update this policy and implement appropriate consent mechanisms.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
Our services are not directed at persons under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
BC Mobile Technologies (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: support@bcmobiletech.co.za